ABOUT THE PRODUCT
- Hair Texture: Silky
- Different hair density to choose: 100%(Normal); 120%(Thick); 140%(Extra thick as in picture)
- We provide the high quality product with the natural color and good texture
- 100% breathable net within the network make you feel comfortable when you wear it.There are two adjustment straps at two side of the wig, which can be intertwined to a fix position to suit different head sizes
- Soft, long last, no shed, no tangle, no lice, no bad smell.
- Length and Color Same With The Video (Kind Reminder: Slightly Color Difference between Different Monitors).
- Fashionable and stylish hair wigs looks natural, real, very pretty and feminine, soft touch.You can wear it for parties,halloween,cosplay, daily use
- Shipping takes 1-2 weeks depending on location.
- Some distant areas can take a bit longer,but we'll get it to you.
How to wash it
1. Get ready foreverything and wetthe hair with warmwater
2. Soak the hair withmild shampoo for afew minutes
3. Use clean waterrinse your hair clean
4 . Use the towel to wipe clean the hairon the water
5 . Dont use toomuch effort to wipethe hair of the tail
6 . comb curly hairgently with yourfingers
7 . Can sort out a fewtimes . but do notuse a comb
8 . Hang the hair withthe weft open andair-dry it and curlsholds well
How do I pay for my order?
We accept two payment methods online, one is credit card. The other one is PayPal, you will be directed to the PayPal login page straightforward.
Can I pay through Paypal with my credit card?
Yes, you can choose the paypal option and you will be asked to fill in your credit card information to fulfill the transaction.
How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information will not stored in our servers.
I have bought something but seen it at a different price on your website.
As an online business we act much faster in adjusting our prices in response to trends, stock and demand from customers. It's our general view not to refund the difference.
Is there any hidden charges to my order?
Basically, the final amount you will pay is just the price of the product plus shipping(if you choose a paid shipping). Sometimes, because of the exchange rate of currency, when the payment finally cleared through the bank, the total amount will be a little different to the price of the product, but its only less than 0.5% of the total price.
How long do you take to despatch an order?
Generally, we will despatch your order the other day since the date you placed the order. However, we may need to wait for 1 or 2 weeks for the stock at times.
How Long Does Shipping Take?
Shipping takes 10-20 business days depending on location. Some distant areas can take a bit longer. But we will get to you.
Do you guarantee delivery time?
Because the post office handles your shipment,we cannot guarantee the exact time of delivery.However,we will give you an idea of when the package will arrive.
What if my order delivery was delayed?
We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.
How do I track my order?
We will email your tracking information as soon as your order has shipped. Usually your tracking number will be updated 3-7 days after your order has been shipped.
How Do I Cancel An Order?
We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
What Is My Return Policy?
zaesvini can accept the replacement within 14 days after the receipt of the wigs. and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions.zaesvini reserves the right to deny any return request.
If the consumer has to pay for the purchase, the return does not need to pay the freight, if the consumer purchases free postage, then the consumer needs to bear the freight when returning
We value your shopping experience and want you to be completely satisfied with our products. Therefore, we have a simple and straightforward refund policy:
If you are not satisfied with our product or have any quality issues, you can request a refund within 30 days of purchase, and we will provide an unconditional refund.
Simply contact our customer service team [email protected] , provide your order information, and the reason for the refund, and we will process your refund request as soon as possible.
Please note the following:
The refund will be issued to the original payment method you used for the purchase.
The refund amount will include the purchase price of the product, excluding any shipping or other fees.
Refund processing may take some time, and we appreciate your patience.
We are committed to providing you with high-quality products and excellent customer service. If you have any questions about the refund policy or need further assistance, please feel free to contact our customer service team.
Thank you for your understanding and support!
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, quality check and packaging. All orders are sent to the fulfillment centerfor dispatch within 24 hours after the order is placed. The fulfillment center and the postal service company process the orders, which takes an additional 3–5 days.
- Shipping time: This refers to the time it takes for items to be shipped from ourfulfillment centerto the destination. International delivery usually takes about 4-10 business days to arrive at their destination but can take longer from time to time.
Delivery Time (Natural Days)
United States,Germany, United Kingdom, France, Netherlands, Spain, Singapore, Sweden, Belgium, Denmark, Luxembourg, Poland
Australia, Portugal, Hungary, Italy, New Zealand, Finland, Canada, Thailand, Malaysia, Ireland, Estonia, Cyprus, Slovakia
Mexico, Greece, Croatia, Vietnam, Lithuania, Latvia
Russia, Austria, Slovenia, Romania, India, Turkey
Saudi Arabia, Pakistan
DHL Express (In normal situation)
Please contact our customer service
Within 4 Days
1. Other countries not in the list, please see the actual payment page or contact our customer service.
2. This table is for reference only, please see the exact shipping cost and delivery time on the actual payment page.
In order to give feedback to new and old users, our specially launches limited-time promotional products.