We value your shopping experience and want you to be completely satisfied with our products. Therefore, we have a simple and straightforward refund policy:
If you are not satisfied with our product or have any quality issues, you can request a refund within 30 days of purchase, and we will provide an unconditional refund.
Simply contact our customer service team [email protected] , provide your order information, and the reason for the refund, and we will process your refund request as soon as possible.
Please note the following:
The refund will be issued to the original payment method you used for the purchase.
The refund amount will include the purchase price of the product, excluding any shipping or other fees.
Refund processing may take some time, and we appreciate your patience.
We are committed to providing you with high-quality products and excellent customer service. If you have any questions about the refund policy or need further assistance, please feel free to contact our customer service team.
Thank you for your understanding and support!
zaesvini team
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, quality check and packaging. All orders are sent to the fulfillment centerfor dispatch within 24 hours after the order is placed. The fulfillment center and the postal service company process the orders, which takes an additional 3–5 days.
- Shipping time: This refers to the time it takes for items to be shipped from ourfulfillment centerto the destination. International delivery usually takes about 4-10 business days to arrive at their destination but can take longer from time to time.
| standard shipping | |
|
Countries
|
Delivery Time (Natural Days)
|
|
United States,Germany, United Kingdom, France, Netherlands, Spain, Singapore, Sweden, Belgium, Denmark, Luxembourg, Poland
|
4-7 Days
|
|
Australia, Portugal, Hungary, Italy, New Zealand, Finland, Canada, Thailand, Malaysia, Ireland, Estonia, Cyprus, Slovakia
|
7-14 Days
|
|
Mexico, Greece, Croatia, Vietnam, Lithuania, Latvia
|
7-14 Days |
|
Russia, Austria, Slovenia, Romania, India, Turkey
|
7-14 Days |
|
UAE, Bulgaria
|
7-14 Days |
|
Saudi Arabia, Pakistan
|
>14
|
|
DHL Express (In normal situation)
|
|
|
Please contact our customer service
|
Within 4 Days
|
|
Note:
1. Other countries not in the list, please see the actual payment page or contact our customer service.
2. This table is for reference only, please see the exact shipping cost and delivery time on the actual payment page.
|
|
Countdown sale
In order to give feedback to new and old users, our specially launches limited-time promotional products.